1. The benefits of quoting online for business protection
- You can come direct to the Bright Grey quote service from the Exchange and most of the data you've already keyed for your client will be automatically transferred.
- You can combine up to 10 covers in one quote and plan, getting the most out of the flexibility our product menu offers.
- The online quote service is quick and easy to use.
- We will transfer all the client information you enter directly automatically onto our system, which obviously means fewer mistakes.
- You can store and retrieve all quotes quote service for 30 days. Please note that any quotes from a portal or 'click-through' will only be stored for 7 days.
- You can use either the mouse or 'tabbing facility' to complete the screens – whichever you feel most comfortable with.
- Our joint life keying option lets you key information for one client after the other, or both together.
- Our 'copy from person 1 to person 2 facility' saves you time when joint life clients share the same information, e.g. address or doctor's details.
- We've included bank account validation and address look-ups to help you find this information quickly and accurately.
2. Registration and login
How do I register & login?
You can register from the home page. Click on 'Register' under 'Password login'. After submitting your details online, we'll send you an email within 48 hours, confirming that we've processed your registration. Any quotes you do before you receive this confirmation will be on our standard commission terms (140% of Lautro with a full earnings period). Once we send you confirmation of your registration, any future quotes will show your correct commission terms.
What should I do if I forget my login name or password?
If you forget your login details, please use the link on the adviser login screen to let us know. We will phone you within 48 hours to confirm the answer to your security question and clarify your login and password.
3. About the quote process and screens
Are there any restrictions to what type of quote I can submit over the Internet?
You can quote for any of our Business Protection covers online.
We're able to quote where a third party will be paying the payments and are also able to offer life of another quotes.
Have you made any changes to your quote screens?
We have made some changes to our quote screens, these involve:
- Changing the name fields so that you are now prompted to give us the first name of the applicant, followed by the last name. This was previously the other way around.
- Adding new statuses in the employment status field. You now have the option of selecting student, retired or not-employed as well as the current options of salaried employee, self-employed, house person and unknown.
- Changing the occupation field so that this will automatically select the correct occupation if you choose houseperson, student, retired or not-employed.
- We're able to quote where a third party will be paying the payments.
- We're able to offer life of another quotes.
- We now have a drop down list for certain disclosures.
How long are online quotes valid for?
If you are using the Bright Grey quote service, your quotes are valid for 30 days after the initial quote date.
Please note that any quotes from a portal or 'click-through' will only be stored for 7 days. You will not be able to retrieve them after 7 days have passed.
Can I quote online 24 hours a day?
Yes, you can quote online 24 hours a day, 7 days a week.
- you will not be able to download the client pack or Access to Medical Reports Act declaration between 9pm and 8am.
We might have some 'down time' at weekends when we will close the service to upgrade or improve it. You will not be able to access the screens at these times. There may also be times when we will have 'down time' on Thursdays. If this is likely to happen, there will be a message on the site to let you know when the service will or will not be available.
4. How to save & retrieve
How do I save a quote?
You can save your quote using the 'save quote' button on the quotation summary screen.
How do I search for a saved quote?
You can retrieve quotes by using the 'retrieve quote' option. This is available from the quotes home page and you can do a search using your client's last name, quote number, or date. The search results will be displayed in a list (if more than 1).
5. What else do I need to know?
How easy is it to navigate through the quote screens?
You should be able to navigate through the screens without any difficulty. To make it easier for you, you can tab through the fields and use the left and right arrow keys to select and de-select the radio buttons when answering questions.
Do I have to download any PDFs?
The PDFs available to download throughout the process are as follows:
- Quote - you can download the quote from the quotation summary screen.
- Business application form - you can download this from the core literature screen.
- Multiple submission form - you can download this from the core literature screen.
- Business financial questionnaire - you can download this from the core literature screen.
- Access to Medical Reports Act declaration.
You will need Adobe Acrobat Reader to open the PDFs.
What are the technical specifications of the business quote screens?
Our screens are built for use with Internet Explorer (IE) 5.5 and above. The screen resolution is optimal at 1024 x 768 pixels.
What changes do you plan to make to your quote service next?
We are committed to improving the support we give you and have plans to develop our Extranet further. We will let you know what these changes are and when they are due to go live as they happen.
6. Common error messages
Sorry, we are currently experiencing technical problems with our adviser site.
You will see this message when our quote and apply service is unavailable.
7. Contact details
Who do I contact if I have any questions about using the system?
We have a service desk available to answer both user questions and technical questions about the system. You can contact them on 0845 6094 500 between 8am and 6pm. This number is also displayed on the application screens.
