We’re not like other providers. We won’t just hand your client a cheque and walk away. We’re here to support our plan owners whenever they need us, emotionally as well as financially.
We’ve designed our unique Helping Hand service to help your clients when something’s gone wrong. Helping Hand can provide extra support at a time when money alone isn’t always enough.
Our Helping Hand service gives your clients access to their own personal nurse adviser from independent care advisory service RED ARC. Each nurse adviser is on hand for as long as they’re needed – whether to talk through particular symptoms, or discuss the emotional impact of death or illness.
They can also arrange treatments that will help your clients recovery, at no additional cost.
We also work with HCML, one of the UK’s leading rehabilitation case management companies, who can provide the services of a personal rehabilitation case manager, where necessary, if your clients have an Income Cover for Sickness plan.
And we offer all Bright Grey plan owners and their families 24-hour helplines and tailored advice from independent experts – and the only cost is the price of the call.
Helping Hand provides:
- Support from a personal nurse adviser
- Bereavement counselling
- Complementary therapies to assist recovery
- Access to career, personal, legal and medical helplines
