Cookies & privacy

Bright Grey is a division of the Royal London Group, which consists of The Royal London Mutual Insurance Society Limited and its subsidiaries. The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions and is a member of the Association of British Insurers and the Association of Financial Mutuals. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.

This Privacy Policy sets out the data processing practices of The Royal London Group, including Bright Grey ("us", "we") in relation to the brightgrey.com and brightadviser.co.uk web sites ("Sites"). This Privacy Policy may change and you should review it regularly. We will of course notify you of any changes where we are required to do so.

We will obtain personal data from you when you contact us. Any personal details you provide will only be used for administration purposes, to respond to any enquiry, request for information or complaint, to provide any requested or relevant information and/or to contact you in connection with your request, query or complaint. We may disclose your personal data to our service providers and agents for these purposes [and may transfer your data overseas]. We will keep your data for a reasonable period, even if you do not proceed to take out a plan with us. By providing us with your personal details, you consent to the details being used for these purposes including any sensitive personal data such as health details that you provide. If you proceed to take out a plan with us, we may use the data you have provided for other purposes as set out in the Plan Details and which will be notified to you on the Application Form.

We may collect information automatically about your visit to the Sites. This information is used to monitor users' access and use of the Sites, and allows us to gather broad demographic information, which will help us to regularly improve the Sites. We may disclose aggregated information regarding demographics to third parties for reporting and analysis purposes. This information will be anonymous and will not contain information from which any individual can be identified.

We reserve the right to review the contents of any archives, data or code resident on our systems.

Where you provide us with information about another person, you confirm that they have appointed you to act for them to consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed.

Cookies

A cookie is a tiny text file that a website can store on your machine and can read on subsequent visits. This allows that website to identify you and for example, remember to log you in the next time you visit.

There are different types of cookies used for different purposes. The cookies we use are listed below under the four cookie categories proposed by the International Chamber of Commerce


Strictly necessary cookies

These are cookies that are directly needed to fulfil an action requested by you, like logging in or adding an item to a shopping basket.

We use this strictly necessary cookie:

Cookie Name Purpose More information
Session management JSESSIONID This cookie is required by the web server in order to serve the requested content.  
Cookie acceptance cookieacceptance Used to remember if you are happy to accept cookies.  
Polls bgpollstate* Used to remember if you have voted on one of our online polls  

Performance cookies

These are cookies used to improve a website, for example for analytics that let companies see how their site is used or to see where to make improvements.

We use these performance cookies:

Cookie Name Purpose More information
Google Analytics _utma
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google’s privacy policy
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hubspotuk
Hubspot’s privacy policy
Qualaroo   We also use Qualaroo, an online survey tool, to improve our understanding of our service by
offering our visitors to feedback their thoughts. If you would prefer not to participate you can disable you cookies now
Qualaroo's privacy policy

Functionality cookies

These are cookies that are needed for a specific piece of functionality, often as a result of something you’re doing as a user, but aren’t directly requested by you. For example, in order to stop you from being repeatedly offered a service that you have previously said no to.

We don’t use any functionality cookies.


Targeting cookies

These cookies can be quite intrusive as they track a user’s browsing behaviour from website to website, often to be used for targeted advertising.

We don’t use any targeting cookies.


Third-party cookies

Our Find an IFA feature is powered by unbiased.co.uk so it sets cookies from their server.

The Find an IFA feature sets the following third-party cookies:

Cookie Name Purpose More information
Session management PHPSESSIONID This cookie is required by the web server in order to serve the requested content. Unbiased’s privacy policy
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use Unbiased’s site. They use the information to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google’s privacy policy
Hubspot hubspotvd
hubspotvw
hubspotvm
hubspotuk
Hubspot’s privacy policy

Disabling/Enabling cookies

You currently have cookies disabled for this site.  


Deleting Cookies

If you want to remove any cookies already set, you can do so from your browser.

You can find out how to do this by going to the help menu in your browser or go to the about cookies website.

We provide hypertext links to third party internet sites through the Sites and we may display advertisements from third parties on the Sites. These sites are not covered by our Privacy Policy and we are not responsible for the content or privacy policies of these sites and third party advertisers, nor for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these sites or advertisers nor are we authorised to make representations on their behalf. We would advise you to look at the privacy statement applicable to that site.

You have the right to request a copy of the personal data we hold on you in return for the payment of a small fee and to require us to correct any inaccuracies in the personal data. If you have any questions on our use of the information we hold about you, please contact The Data Protection Officer at Bright Grey using the contact details on this site.



Bright Grey is backed by the financial strength and stability that comes from being part of the Royal London Group, the UK’s largest mutual life and pensions company.

Bright Grey is a division of the Royal London Mutual Insurance Society Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.
Group registered VAT number 368 5244 27.

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