Here's our February issue of 'Up close & personal'. This edition discusses the importance of taking into account an insurer's claims process with two intermediaries with very different levels of experience in handling claims. We discuss protection in context and we introduce you to Roger Edward's blog on the use of social media in the protection industry.

Considering the claims process - John Chapman, Henrietta Oxlade

Putting protection in context - Neil Cameron

Time to poke protection? - Roger Edwards