Helping Hand
Designed to look after your client and their family, personally
Our unique Helping Hand service provides much needed support to help your client and their family cope with the devastating effects that critical illness and death can have. It also gives you the opportunity to offer a unique value-added service.
As soon as your client makes a claim, we assign them their own personal nurse adviser from RED ARC. RED ARC is an independent care advisory service who we partner in order to provide your clients with support for as long as they need it.
RED ARC will assess your client's needs and assign them a nurse to suit their personal situation. The nurse will contact your client to find out how they can help. They can offer information on their illness or just be someone to talk to or listen. They can also arrange counselling, therapies, specialist equipment or a home visit.
We designed Helping Hand to enhance the help available through the NHS and give your client a more personal level of support to help them recover more quickly. And they don't have to make a claim to use Helping Hand. We make the service available as soon as your client's plan starts.
Helping Hand provides all of these services
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Helping Hand gives your client and their family access to a personal nurse adviser from RED ARC, an independent care advisory service. Their nurse will contact them to explain the diagnosis and provide information and emotional support. They can also suggest a programme of therapy or counselling to speed up recovery.
We include these sessions at no extra cost. The specialist nurse is on hand as soon as your client's plan starts.
The speed of recovery from an illness such as a stroke often depends on how much follow-up treatment patients receive. RED ARC nurses can make sure that Bright Grey plan owners get immediate specialist speech and language therapy if it's not readily available on the NHS.
Helping Hand offers professional bereavement counselling to your client's family. We can also arrange counselling in the event of a claim for a terminal or critical illness.
Bereavement counselling gives people extra support to work through their grief. It offers them a chance to explore their feelings and come to terms with their loss by talking to someone who is trained to help. In some cases people suppress their grief, which may lead to problems later on. This is when bereavement counselling and grief therapy can prove useful.
For cancer patients it can be bewildering to spend time in hospitals, and frightening and impersonal to meet so many different health professionals. It can be difficult to cope with treatment and the implications of the illness itself.
RED ARC oncology nurses are specially trained to provide the specific support to cancer patients and their families. They'll contact the plan owner to discuss treatments, side effects and the wider emotional issues associated with the illness. They can also arrange complementary therapies such as massages or a herbalist to aid their recovery.
People suffering from physical disabilities, whether they're caused by long-term illnesses or an accident, can often achieve a greater recovery through physiotherapy. Unfortunately waiting lists for treatment on the NHS are often long, and finding a therapist can be difficult and expensive.
RED ARC nurses will help arrange for your clients to see a local therapist who can provide immediate treatment, all at no extra cost.
The effects of a heart attack and coronary diseases can mean that patients often lose confidence and are unsure about how much they can exert themselves after their illness. Many find it difficult to talk to their families about what they've been through and are often left without anyone to turn to for advice.
RED ARC nurses are on hand to provide information and support for patients and their families when they come home from hospital following a heart attack. A vital part of cardiac rehabilitation support is helping the patient to re-evaluate their work and lifestyle in light of their illness, and to help them regain their self-confidence.
Complementary therapies can benefit patients by helping to reduce some of the side effects of treatment. They can help them to relax and sleep better and they can also work with other therapeutic techniques to promote healing.
Treatments such as reiki, aromatherapy and massage can provide a valuable alternative to conventional medicine and can help patients to regain a sense of control over their bodies, helping to promote an overall feeling of wellbeing.
If your client has been away from work for a long time recovering from an illness or accident, it can be difficult to get back into the daily routine.
We can assign them a rehabilitation case manager if they make an Income Cover for Sickness claim. The case manager can work with the claimant to tailor a rehabilitation plan to suit their particular needs and get them back into the swing of things.
The impact of a critical illness diagnosis can frequently lead to feelings of stress, depression and anxiety.
RED ARC nurses are trained to provide practical stress management advice. They may suggest exercise, healthy eating, keeping a routine, and mood diaries. They can also support family members suffering the affects of stress and anxiety.
Helping Hand covers the things money cannot always buy, and they are all included in the cost of the plan, from day one, for all the family.
Kevin Stevens, head of sales, Bright Grey
Bright fact
98%
of people we contacted used Helping Hand.
Source:
RED ARC service analysis
1 July – 31 December 2011
Bright fact
91%
of people we contacted after the loss of a loved one used Helping Hand.
Source:
RED ARC service analysis
1 July – 31 December 2011
