The Helping Hand process
Your client and their family couldn’t be in better hands
Our unique Helping Hand service provides much needed support to help your client and their family cope with the devastating effects that critical illness and death can have. It also gives you the opportunity to offer a unique, added-value service, which is included at no extra cost with all menu plans.
A Bright Grey claims assessor sends your client’s details to RED ARC. They’ll also send enquiries that aren’t claims but are still eligible for advice. Bright Grey will then write to your client letting them know that a nurse from RED ARC will be in contact and explaining what to expect.
1
A personal nurse adviser calls the claimant or affected person immediately. This initial call introduces the personal nurse and explains exactly how Helping Hand can offer support. The calls can be made in the evenings or on Saturdays. If we can’t reach the client, we’ll send a letter explaining what the service offers and that it’s confidential.
2
A nurse offers support
After making initial contact with a bereaved family member or critically ill client
the nurse takes time to understand how she can help both emotionally and
practically. A care plan and regular support calls are put in place.
3
The nurse arranges for any additional support needed
The nurse identifies any additional support that could help speed up recovery and
puts in place specialist nurses or equipment to aid recovery. For example,
specialist oncology nurse, physiotherapy, acupuncture or mobility aids, all at no
extra cost to your client.
4
Interview
RED ARC nurse
Caroline Love explains the
vital services that
make up "Helping Hand"
