We paid 93% of critical illness claims made in 2009
We're delighted to announce our strongest claims figure yet - 93% for critical illness and 96% for life claims. That's a 3% improvement on our last half-yearly figure of 90% for critical illness - with only 2% declined for non-disclosure. And a 1% increase in life claims paid.
We know how important claims figures are to you. But we also know that it's really important we provide the best experience at the point of claim. We are still the only provider to give emotional support through our Helping Hand service to every menu plan owner - during 2009, 97% of people we contacted used the service.
So with Bright Grey you can be confident not only that you're recommending a plan that will pay out – and pay out quickly – but also that your clients will be treated fairly during their time of need. Isn't that what every provider should be promising their clients?
James was diagnosed with testicular cancer
For more information on our latest claims statistics download these pdfs.
Critical illness claims statistics
We paid 93% of the critical illness claims made in 2009. Have a look at our sales aid for more information about our strongest critical illness claims statistics to date.
Download 'Critical illness claims statistics' PDF
Size: A4 - 2 pages - 668kb
Online publication date: Mar 10
Life Cover claims statistics
We're delighted to announce our strongest claims figures yet – last year we paid 96% of life claims made during 2009.
Download 'Life Cover claims statistics' PDF
Size: A4 - 2 pages - 689kb
Online publication date: Mar 10
For a general overview of our 2009 claims statistics and the claims experience of Carla Apruzzese, download this pdf.
Bright Grey claims statistics
Please note that this pdf is for preview purposes only. For a specially folded print version of this item please order it from our literature ordering system.
Download 'Bright Grey claims statistics' PDF
Size: A4 - 2 pages - 279kb
Online publication date: Mar 10
Breakdown of critical illness claims paid in 2009
Age breakdown of critical illness claimants
Age breakdown of life claimants
Fortunately not every illness is critical
In 2009 we declined just 5% of claims for not meeting the definition. We make it clear in our plan details and our client-facing guide 'Tell me more about the illnesses you cover' which illnesses we cover, and the definition we offer for each.
But even if your client can’t make a claim, we still offer them the support of our Helping Hand service. Bright Grey plan owner Karen Robertson suffered an illness that wasn't critical, but left her feeling so debilitated that she couldn't work. Helping Hand provided therapy that helped speed up her recovery by up to 4 years.
Download 'Here’s how Karen got a Helping Hand from Bright Grey' PDF
Size: A5 - 4 pages - 1.60mb
Online publication date: Jul 09
Download 'Tell me more about the illnesses you cover' PDF
Size: A5 - 48 pages - 3.31mb
Online publication date: Jul 09
